1. Overview
At AdFire, we want you to be completely satisfied with our Service. This Refund Policy outlines the circumstances under which refunds are provided and the process for requesting a refund. By subscribing to AdFire, you agree to the terms outlined in this policy.
2. 30-Day Money-Back Guarantee
2.1 Eligibility
If you subscribe to a paid plan (Basic, Pro, or Enterprise) and are not satisfied with the Service, you may request a full refund within 30 days of your initial subscription payment.
2.2 What's Covered
The 30-day money-back guarantee applies to:
- Your first subscription payment (monthly or annual)
- First-time subscribers to AdFire
- Accounts in good standing (no policy violations)
2.3 What's Not Covered
The money-back guarantee does NOT apply to:
- Subscription renewals (after the first billing cycle)
- Accounts that have previously received a refund
- Add-on services or one-time purchases
- Accounts terminated for Terms of Service violations
- Enterprise custom contracts (separate terms apply)
3. Free Trial Cancellation
3.1 Trial Period
New users may be eligible for a 14-day free trial on select plans. If you cancel before the trial period ends, you will not be charged.
3.2 Cancellation During Trial
To cancel during your free trial:
- Go to Settings → Billing
- Click "Cancel Subscription"
- Confirm cancellation
Your access will continue until the end of the trial period, and you will not be charged.
3.3 Trial to Paid Conversion
If you do not cancel before the trial ends, your payment method will be charged for the selected plan. The 30-day money-back guarantee applies from this first payment date.
4. Subscription Cancellation
4.1 How to Cancel
You can cancel your subscription at any time through:
- Account Settings: Settings → Billing → Cancel Subscription
- Stripe Customer Portal: Accessible from your billing page
- Email Request: Contact support@adfire.app
4.2 Access After Cancellation
When you cancel your subscription:
- You retain access until the end of your current billing period
- No refund is provided for the remaining days of the current period
- Your account downgrades to the Free plan at the end of the billing cycle
- Your data is retained according to the Free plan's data retention limits
4.3 Partial Period Refunds
We do not provide prorated refunds for partial billing periods. If you cancel mid-cycle, you can continue using the Service until the end of your paid period.
5. Plan Changes and Refunds
5.1 Upgrades
When you upgrade to a higher-tier plan:
- The upgrade takes effect immediately
- You are charged a prorated amount for the remaining billing period
- Your next billing date remains the same
- No refunds are provided for unused portions of the lower-tier plan
5.2 Downgrades
When you downgrade to a lower-tier plan:
- The downgrade takes effect at the start of your next billing cycle
- You retain access to your current plan features until the end of the billing period
- No prorated refunds are provided for the difference in plan cost
6. Annual Subscription Refunds
6.1 Annual Plan 30-Day Guarantee
Annual subscriptions are eligible for a full refund within 30 days of the initial purchase date, subject to the same terms as monthly subscriptions.
6.2 Cancellation After 30 Days
If you cancel an annual subscription after the 30-day guarantee period:
- No refund is provided for the remaining months
- You retain access until the end of the annual billing period
- Your subscription will not auto-renew
7. Refund Exceptions
7.1 Service Outages
In the event of extended service outages (more than 24 consecutive hours):
- We may provide account credits or refunds at our discretion
- Refunds are calculated based on the duration of the outage
- Planned maintenance and third-party service issues are excluded
7.2 Billing Errors
If you are incorrectly charged due to a system error:
- We will investigate the charge immediately
- Confirmed errors will be refunded in full within 5-7 business days
- Contact support@adfire.app with your transaction details
7.3 Duplicate Charges
If you are charged multiple times for the same subscription:
- Duplicate charges will be refunded in full
- Refunds are typically processed within 5-7 business days
- Notify us immediately at billing@adfire.app
8. How to Request a Refund
8.1 Refund Request Process
To request a refund:
- Email refunds@adfire.app with the subject "Refund Request"
- Include your account email address
- Provide your subscription details (plan, billing date)
- Briefly explain the reason for your refund request
- Include any relevant screenshots or transaction IDs
8.2 Processing Time
Refund requests are typically processed within:
- Review: 1-2 business days
- Approval: Immediate notification via email
- Processing: 5-7 business days for funds to appear in your account
8.3 Refund Method
Refunds are issued to the original payment method used for the subscription:
- Credit/debit card refunds appear as credits on your statement
- Bank account refunds are deposited to the original account
- If the original payment method is unavailable, we will contact you for an alternative
9. Non-Refundable Items
The following are not eligible for refunds:
- Subscription renewals after the first 30-day period
- Partial months of service when canceling mid-cycle
- Unused portions of your subscription after cancellation
- Third-party advertising costs (Meta Ads, Google Ads spend)
- Data export or migration services (if applicable)
- Training or consultation services (if purchased separately)
10. Chargebacks
10.1 Chargeback Policy
If you initiate a chargeback through your bank or credit card company:
- Your account will be immediately suspended pending investigation
- Access to the Service will be revoked
- We will provide documentation to your bank to contest the chargeback
- Frivolous chargebacks may result in permanent account termination
10.2 Alternative to Chargebacks
Before initiating a chargeback, please contact us at billing@adfire.app. We are committed to resolving billing disputes quickly and fairly. Most issues can be resolved through direct communication.
11. Enterprise Plan Refunds
Enterprise plans have custom terms and conditions:
- Refund policies are outlined in your Enterprise agreement
- Contact your account manager for refund requests
- Standard refund policies may not apply
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email to active subscribers. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Questions and Support
If you have questions about our Refund Policy or need assistance with a refund request, please contact us:
Refunds: refunds@adfire.app
Billing Support: billing@adfire.app
General Support: support@adfire.app
Phone: [Your Support Phone Number]
14. Legal Disclaimer
This Refund Policy is part of our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail. This policy does not affect your statutory rights as a consumer under applicable law.